Return & Exchange

1. The Essentials

We gladly accept returns and size exchanges within 30 days of your original purchase date, provided the items meet the following elegant standards:

  • Pristine Condition: Items must be unworn, unwashed, unaltered, and in their original packaging.

  • Tags Attached: All original designer labels and security tags must remain fully intact and attached to the garment.

  • Final Sale Exclusions: Items marked explicitly as Final Sale are curated exclusively for you and cannot be returned, refunded, or exchanged.

2. Refunds & Processing

Once your return arrives at our facility, it will undergo a thorough quality inspection. Approved returns are processed swiftly.

  • Refund Method: Your credit will be issued directly back to your original method of payment, including credit cards, PayPal, and Klarna.

  • Processing Fee: A flat handling and shipping fee of $6.95 will be deducted from your total refund amount to cover the cost of your prepaid return shipping label.

  • Delivery Fees: Please note that any original shipping fees paid at checkout are non-refundable.

3. Exchanges & Specialized Care

We want to ensure your statement pieces fit flawlessly.

  • Effortless Size Exchanges: Our online portal seamlessly handles direct size exchanges for the exact same item.

  • Styling & Color Updates: If you desire a different color palette or an entirely new silhouette, please reach out to our Client Concierge team before initiating your return so we can reserve your new piece.

  • Defective or Damaged Deliveries: In the rare event that an item arrives damaged or imperfect, please contact our support team immediately. We will prioritize a complimentary replacement or a full waiver of all return fees.

4. How to Initiate Your Return or Exchange

Whether you checked out with an account or as our guest, the process takes only a moment:

  • For Registered Clients:

    1. Sign in to your Rock & Republic account.

    2. Navigate to your Order History.

    3. Select the specific order and choose the pieces you wish to return or exchange.

  • For Guest Clients:

    1. Locate your original order confirmation email.

    2. Click the Track Order link to access your order details securely.

    3. Follow the on-screen prompts to print your prepaid return shipping label.

Please note: To guarantee accuracy, returns and exchanges are processed as individual, dedicated transactions.

5. Client Concierge Support

Our dedicated support team is here to assist you with styling advice, sizing guidance, or return logistics.

  • Support Email: sales@rockandrepublic.com

  • Operating Hours: For our current seasonal operating hours and immediate digital chat support, please visit our dedicated Contact Us page.